Over the next few years, AI/ML and other contemporary technology will infiltrate virtually every aspect of business, from customer service to widget production, to internal policy and governance.

For women-led SMEs in particular, this presents a very real opportunity for us to redesign the way we do business, moving towards a more equitable, flexible and – to a certain extent – remote-first, way of working.

These new tools can also ease some of the mental load, speed up production and help us deliver an exceptional, highly tailored customer experience.

That said, AI for the sake of it is both risky and short sighted.

Those businesses that have undergone the process of defining their goals and values will be better placed to implement AI and ML appropriately, where it makes strategic sense to do so.

Lyndsey Wray Consultancy guides women-led SMEs not just to modernise off the back of current, outdated working practices, but to evolve responsibly, ‘futureproofing with purpose’, with foresight, ethics, and regeneration at their core.

There’s no ‘one true way’ to develop and implement a transformation programme; every business or organisation has different priorities and needs a tailored approach. These broad programme outlines might however give you an idea of what’s possible:

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